Ground Handling Traffic Technician Course
MA Aviation has a training system:
- In person
- B-learning semi-presential teaching modality, which combines theoretical classes at a distance (E-Learning) and practical classes in person.
Duration
18 Months
Next Date
04 November
Price
175€/Month
Ground Handling Traffic Technician Course
General Objectives
Prerequisites
- Completed 12th year in any training area
- Have reached the age of 18 by the end of the course
Workload
- Total training hours: 1200 hours
- 18 months + work placement
- 210 hours of work experience in a real work context will be added to the training load.
Training modality
Information
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Course specifications
Ground handling traffic technician course
This course is taught in accordance with the CNQ (National Qualifications Catalogue) and is a level 4 course.
General Objectives
Providing assistance to Passengers in boarding, disembarking, special assistance, reception, check-in, passenger transfer, lounge, handling operational and baggage irregularities, ticket and baggage sales and/or reservations, as well as ensuring aircraft rotation activities and carrying out tasks inherent to document processing, invoicing, storage and cargo and mail irregularities.
Training modality
MA Aviation has a training system:
In person
B-learning (training modality used in exceptional situations, namely in the pandemic situation or in situations of force majeure where face-to-face activity is not possible).
Duration
18 months + work placement*
Total training hours: 1200 hours
Practical Training
210 hours of work experience in a real work context will be added to the training load.
Compulsory for adults who do not work in an occupation corresponding to the vocational course they have attended or in a related area.
Training methodology
Systematic use of different techniques (exposition, demonstration, case studies, simulation, problem-solving) and teaching methods (expository, interrogative, demonstrative, active), essentially focussing on active methods.
Price
Registration 95€
Monthly tuition fee 175€
Prerequisites:
Completed 12th year in any training area
Have reached the age of 18 by the end of the course
Start Date:
04 November
15 de Novembro
O B-learning is a semi-presential teaching modality, which combines theoretical classes at a distance (E-Learning) and practical classes in person.
The learning of the theoretical modules takes place on the Moodle platform, which allows online access and management, with active learning training content - an online class developed between trainee and trainer.
Equipment
- To attend this course you need access to a computer or tablet with an Internet connection and a browser (programme for surfing the web), such as Chrome, Safari, Firefox or Internet Explorer.
- You don't need to install any programmes on your computer to access the course.
Face-to-face course:
Theoretical training is given in a classroom accompanied at all times by a qualified instructor on MA premises. All documentation is made available via the Moodle platform.
Modules:
| Module 1 | The airline and its organisation | 25H |
| Module 2 | Human Factors | 25 H |
| Module 3 | Technical English - ground handling | 25 H |
| Module 4 | Air transport - legislation, standards and procedures | 25 H |
| Module 5 | Environment, Safety, Hygiene and Health at Work - basic concepts | 25 H |
| Module 6 | Security in commercial aviation | 25 H |
| Module 7 | Routes and airport security (Safety) | 25 H |
| Module 8 | Dangerous goods - restricted articles (Dangerous Goods Regulations) | 50 H |
| Module 9 | Aircraft - types and characteristics | 25 H |
| Module 10 | Transport work | 25 H |
| Module 11 | Lost property - luggage files | 25 H |
| Module 12 | Baggage handling at aerodrome terminals | 50 H |
| Module 13 | Aircraft servicing | 50 H |
| Module 14 | Administrative organisation and processing techniques - air transport | 25 H |
| Module 15 | Aviation accidents, incidents and emergencies | 25 H |
| Module 16 | Loading and unloading the aircraft | 25 H |
| Module 17 | Special cargo in air transport | 25 H |
| Module 18 | Aircraft loading units | 25 H |
| Module 19 | Platforms and cargo lashing on aircraft | 25 H |
| Module 20 | Equipment technologies - Board assistance | 50 H |
| Module 21 | Equipment technology - aeronautical communications | 25 H |
| Module 22 | Air cargo assistance - documentation | 25 H |
| Module 23 | Air cargo assistance - warehouse | 50 H |
| Module 24 | Airmail assistance - terminal | 25 H |
| Module 25 | Marketing at the service of transport | 25 H |
| Module 26 | Air transport and tourism | 25 H |
| Module 27 | Passenger assistance at the aerodrome - Check-in | 50 H |
| Module 28 | Passenger assistance at the aerodrome - reception | 25 H |
| Module 29 | Irregularities with passengers at aerodromes | 25 H |
| Module 30 | Cleaning assistance and aircraft service | 25 H |
| Module 31 | Communication techniques - Floor/cockpit | 25 H |
| Module 32 | Flight editing | 25 H |
| Module 33 | Cargo irregularities in air transport | 25 H |
| Module 34 | Telescopic bridges - sleeves | 25 H |
| Module 35 | Aircraft loading plans and load sheets | 25 H |
| Module 36 | Notions of human resources management | 25 H |
| Module 37 | Issues/reservations - air transport | 50 H |
| Module 38 | Personal development and job search techniques | 25 H |
| Module 39 | Assertive communication and job search techniques | 25 H |
| Module 40 | Safety and Health at Work - epidemic/pandemic situations | 25 H |
Module 41 | Labour Law | 25 H |
Module 42 Work Experience 210H
Documents required for enrolment:
Registration form (sent on request)
Academic qualifications certificate (12th grade or higher)
Curriculum Vitae
1 passport photo
Main Activities:
- Prepare and accept the flight with regard to passenger traffic
- Carrying out the aircraft loading plan and coordinating the respective loading and unloading activities, ensuring compliance with safety regulations and managing the necessary equipment and personnel.
- Manage the traffic of people, cargo and equipment on the apron, organising the distribution of human and material resources
- Assisting and coordinating the rotation of aircraft
- Organising and distributing flight-related operational documentation to the various airport services
- Ensuring that the apron liaises with the other airport services with regard to the daily movement of flights, changes to timetables and their implications, entering data into the computer system, runway activities and sending operational messages.
- Co-ordinating and processing imported cargo files
- Co-ordinating and processing export cargo files
- Receiving and delivering mail
- Responding to requests regarding irregularities with imported, exported and transit cargo
- Issuing tickets for passenger air travel and baggage documents
- Checking in passengers and luggage
- Escorting passengers to and from the aircraft.
- Assisting special passengers, such as VIPs, the elderly, unaccompanied minors and the disabled, accompanying them on boarding and disembarking, respecting the rules and procedures established for these cases.
- Resolve or refer irregular situations relating to the transit of passengers and luggage, in particular those resulting from lost or found luggage, flight cancellations or missed connections.
Certification
Full validation of the curriculum is required for the vocational training certificate to be issued.
At the end of the training, successful trainees will receive a vocational training certificate issued via the SIGO platform (Sistema de Informação e Gestão da Oferta Educativa e Formativa) coordinated by GEPE - Ministry of Education and Science, as provided for in Ministerial Order no. 474/2010 of 8 July.
